CrewBuddy iOS FAQ

Default solution folder, feel free to edit or delete it.

What happens when my free month expires? Will it start charging me?
By default when your free subscription expires, no action is necessary. It will just revert back to the basic version. The basic version will allow you to s...
Fri, 24 Apr, 2015 at 11:32 AM
I see there is another app in the app store with "CrewBuddy" in the name. Which is the right one for SWA?
We apologize for the confusion. We’re working to resolve it. Crew Buddy for Southwest has a paper airplane in the logo. You can like directly to it here: ...
Fri, 3 Aug, 2018 at 10:13 PM
Why isn't my buddy's schedule updating?
First, a little explanation on how things work.  When you sync CrewBuddy with CWA, it will upload your new schedule to be viewed by your buddies.  So, if yo...
Sat, 30 Aug, 2014 at 3:12 PM
I just got the new iPhone. How do I restore my subscription?
That's awesome you got a new iPhone! You'll just need to restore the purchase on your new iPhone.  In CrewBuddy, tap on a trip, then tap o...
Tue, 11 Apr, 2017 at 11:36 PM
Some of the hotel amenities are incorrect. Why?
We're very sorry that the hotel information wasn't correct. We get all the amenities directly from the hotel committee.  So, either the hotel isn...
Wed, 22 Oct, 2014 at 11:19 PM
Why are the times in Local even though I have Herb time selected?
The buttons for Herb Time or Local time only affect how the trips are retrieved from CWA.  After you select the time mode you prefer, do a quick sync with C...
Fri, 26 Feb, 2016 at 11:28 AM
How do I disable calendar alarms before each trip?
Assuming that you're talking about an iCloud calendar, those alerts are being placed there because of a setting you have on your iPhone, iPad or Mac. ...
Fri, 28 Nov, 2014 at 4:05 PM
I keep getting “Cannot Connect to iTunes Store”. What should I do?
We're very sorry it's not connecting to iTunes. It's a bug with iTunes. It seems to affect about 1% of our users. Most people have reported t...
Wed, 18 Feb, 2015 at 10:27 PM
CrewBuddy is grayed out and it says "Waiting". What should I do?
This means there was a problem when your phone tried to update the app. Several things can cause this, such as you phone ran out of memory or had a bad int...
Wed, 25 Nov, 2015 at 9:25 AM
iTunes keeps saying my Apple ID is incorrect. What should I do?
We're very sorry it's telling you your Apple ID is incorrect. It's a bug with iTunes. It seems to affect about 1% of our users. Most people h...
Sat, 21 Feb, 2015 at 10:11 AM