CrewWeb FAQ

FAQs pertaining to CrewWeb

Cannot Open Page Error?
If you see a ‘Cannot Open Page’ error, there’s probably something wrong with the internet connection. An example of an error message: … because an s...
Tue, 5 Feb, 2019 at 12:34 PM
Can’t Scroll?
If you can’t scroll, say, a list of trips, try zooming out so that most or all of the list is on the screen. Also, see scrolling and EBS scrolling.
Tue, 5 Feb, 2019 at 12:34 PM
CrewWeb Seems Slow?
If CrewWeb seems slow, the problem is most likely the internet connection or the company’s CWA servers. The CrewWeb app takes about 0.1% of the time. Th...
Tue, 5 Feb, 2019 at 12:34 PM
Blank Page?
If you get a completely blank page, Restrictions or Content Blockers may be preventing the page from loading. If you have Restrictions enabled or Conten...
Tue, 5 Feb, 2019 at 12:35 PM
Select multiple TGDOs?
To select multiple TGDOs: Tap the first day that you wish to select, then Triple-tap the last day that you wish to select. A triple-tap simulates a ...
Tue, 5 Feb, 2019 at 12:35 PM
Can’t send message?
If you can’t send a message, and you see a popup alert something like The message contains invalid characters -- any of: <Enter>: Remove any ‘re...
Tue, 5 Feb, 2019 at 12:36 PM
How do I … in CWA?
In general, I can’t answer questions about how CWA works (or doesn't work). Sorry. I just make the web browser (the CrewWeb app), so asking me a qu...
Tue, 5 Feb, 2019 at 12:36 PM
Double tap doesn't work in iOS 13.
We knew this one was coming so we've already fixed it!  Just go the App Store and download the latest version of CrewWeb!   Update CrewWeb:  https:...
Sat, 21 Sep, 2019 at 2:01 PM
Double taps don't work in iOS 12
There are a few known bugs with double taps not working correctly in iOS 12.  Primarily, if you use the shortcut menu on the top right (with the wrench icon...
Sat, 28 Sep, 2019 at 11:12 AM
Will CrewWeb work after the cloud migration?
As you probably know, Southwest moved CWA to a new cloud.  They didn't give us any prior access to the cloud and are not helping us adapt to the new cl...
Mon, 28 Sep, 2020 at 10:28 AM